NW Auto Body Spares - Return & Refund Policy
1. What is NW Auto Body Spares' return policy?
We accept returns within 14 days of delivery for eligible items in original condition with proof of purchase.
2. How do I request a return?
Contact customer service at info@nwautobodyspares.co.za or call 087 822 2884 with your order details.
3. Are all items eligible for return?
No. Used, damaged, or customized items are not eligible for return.
4. Can I exchange an item instead of returning it?
Yes, exchanges are allowed for items in stock and in original condition.
5. How long does it take to process a refund?
Refunds are processed within 5–7 business days after receiving the returned item.
6. Who pays for return shipping?
Customers cover return shipping unless the item is defective or incorrect.
7. Can I return a sale item?
Sale items are eligible for return only if defective.
8. What if I receive a damaged item?
Contact us immediately. We will arrange a replacement or full refund.
9. Do I need the original packaging for returns?
Yes, items must be returned in original packaging with all accessories.
10. How do I track my return?
Use the courier tracking number or contact our customer support.
11. What is the maximum return period?
Items must be returned within 14 days of delivery.
12. Can I return multiple items in one shipment?
Yes, you can return multiple eligible items together.
13. What items are non-returnable?
Used, damaged, customized, or installed items are non-returnable.
14. Do I need a receipt for a return?
Yes, proof of purchase is required for all returns.
15. Can I return an item purchased online in-store?
Yes, returns can be made at our Johannesburg store with proof of purchase.
16. Can I cancel an order before it ships?
Yes, contact us immediately. Once shipped, orders cannot be canceled.
17. What if the wrong item was shipped?
Notify us immediately. We will arrange a replacement or full refund.
18. Are shipping costs refundable?
Shipping costs are refundable only if the return is due to our error or defective items.
19. Can I return an item after 14 days?
No, items returned after 14 days are not accepted.
20. How do I know if an item is eligible for return?
Check the product page or contact customer support to confirm eligibility.
21. Can I get a refund to a different account?
Refunds are processed to the original payment method only.
22. What happens if a returned item is damaged in transit?
Customers are responsible for damages during return shipping unless we provide a prepaid label.
23. Do you accept returns for parts installed on vehicles?
No, installed parts cannot be returned.
24. How do I start a return for a defective item?
Email info@nwautobodyspares.co.za with your order number and a description of the defect.
25. Can I exchange a part for a different model?
Yes, if the replacement part is in stock and compatible.
26. Can I return an item purchased with a discount code?
Yes, returns are accepted, but refunds reflect the discounted price.
27. Do I need to fill a return form?
Yes, include a completed return form with the package or provide details in the email.
28. What if I received a part that does not fit my vehicle?
Contact us immediately for an exchange or refund with your vehicle and part details.
29. Are returns accepted internationally?
Currently, returns are only accepted from within South Africa.
30. Can I return an opened box of parts?
Yes, if the parts are unused, undamaged, and in original packaging.
31. How are refunds processed?
Refunds are processed via the original payment method after inspection of returned items.
32. How long does it take for a replacement to arrive?
Replacements are shipped within 3–5 business days after processing the return.
33. What if my refund is delayed?
Contact customer support with your order number. Delays may be due to bank processing times.
34. Can I return a gift item?
Yes, with proof of purchase or gift receipt.
35. Can I return bulk orders?
Yes, if items meet return conditions.
36. Do you provide prepaid return labels?
Only for defective or incorrect items.
37. Can I return automotive fluids or consumables?
No, fluids, oils, and consumables are non-returnable once opened.
38. Are custom-made parts returnable?
No, custom or specially ordered parts cannot be returned.
39. Can I return a part bought on sale after the sale period?
Yes, only if defective and within the return period.
40. How should I package returned items?
Use sturdy packaging to protect items during shipping and include all original accessories.
41. Can I return a part with missing accessories?
No, all included accessories must be returned with the item.
42. Can I return an item purchased via WhatsApp order?
Yes, as long as proof of purchase is provided.
43. Do you accept returns for electronics?
Electronics must be unopened and unused to be eligible for return.
44. Can I get a partial refund?
Partial refunds are possible for damaged or incomplete items.
45. What is the condition for a full refund?
Items must be unused, in original packaging, and returned within 14 days.
46. Can I return a part after installation if it’s faulty?
No, installed parts cannot be returned, even if faulty.
47. Can I return parts purchased at wholesale?
Yes, if the items meet return conditions and are not customized.
48. Can I return brake pads or rotors?
Only if unused and in original packaging.
49. How do I know if a part is defective?
Inspect the item upon delivery. If broken, malfunctioning, or incorrect, report immediately.
50. Can I return a headlight or tail light?
Yes, if unused, undamaged, and in original packaging.
51. Can I return engine parts?
Yes, only if unused, undamaged, and uninstalled.
52. Can I return a bumper or fender?
Yes, provided it is in original condition and packaging.
53. Do I need to pay restocking fees?
No restocking fees apply if the return meets our policy conditions.
54. Can I return interior parts like seats or dashboards?
Yes, if unused, undamaged, and in original packaging.
55. Can I return an electrical component like a brake sensor?
Only if unused, uninstalled, and undamaged.
56. Can I return a mirror or glass panel?
Yes, if unused, undamaged, and properly packaged.
57. Can I return aftermarket parts?
Yes, as long as they are unused, uninstalled, and in original packaging.
58. What if I need help with a return?
Contact info@nwautobodyspares.co.za or 087 822 2884 for assistance.
59. Can I combine returns with a new order?
Yes, but returns are processed separately from new orders.
60. Who do I contact for return confirmation?
Contact customer support at info@nwautobodyspares.co.za or call 087 822 2884.
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