Privacy Policy - www.nwautobodyspares.co.za

Privacy Policy for NW Auto Body Spares

Effective date: 19 March 2026

NW Auto Body Spares values your privacy and is committed to protecting your personal information in accordance with applicable South African laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or make use of our products and services.

1. Who We Are

NW Auto Body Spares
292 Louis Botha Avenue
Orange Grove, Johannesburg, 2119
South Africa

Email: info@nwautobodyspares.co.za
Phone: 087 822 2884

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

We may collect and process the following personal information:

Full name
Email address
Phone number
Delivery or billing address
Company name, where applicable
Vehicle details submitted in enquiries
Product enquiry details
Order and transaction information
Communication records when you contact us
Technical information such as IP address, browser type, device information, and website usage data

3. How We Collect Information

We collect personal information when:

you fill in a contact form on our website
you request a quote
you place an order
you call, email, or message us
you subscribe to marketing communications, where available
you browse our website
you interact with cookies and analytics tools on our site

4. Why We Collect Your Information

We collect and use your personal information for the following purposes:

to respond to your enquiries
to provide quotations
to process and fulfil orders
to arrange delivery or collection
to communicate with you about products, orders, and services
to improve our website, products, and customer experience
to maintain internal records
to comply with legal and regulatory obligations
to detect, prevent, and investigate fraud or misuse of our website

5. Legal Basis for Processing

We process personal information where:

it is necessary to provide products or services requested by you
you have consented to such processing
the processing is necessary to comply with legal obligations
the processing is necessary for our legitimate business interests, provided your rights are not unfairly prejudiced

6. Cookies and Website Usage Data

Our website may use cookies and similar technologies to improve functionality, understand user behaviour, and enhance your browsing experience.

Cookies may be used to:

remember website preferences
analyse website traffic and performance
improve content and user experience

You can usually modify your browser settings to refuse or remove cookies. Please note that some parts of the website may not function properly if cookies are disabled.

7. Sharing of Personal Information

We do not sell your personal information.

We may share your information only where necessary with:

delivery and courier service providers
payment service providers
website hosting and IT service providers
marketing or analytics service providers
professional advisers where required
regulators, law enforcement, or other parties where required by law

All third parties who process personal information on our behalf are expected to do so securely and lawfully.

8. Payment Information

Where payments are processed through third-party payment providers, we do not store your full card or payment details on our servers unless expressly stated. Payment information is handled by the relevant secure payment processor in accordance with their privacy and security standards.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, including for legal, accounting, warranty, dispute, and tax purposes.

When information is no longer needed, we will securely delete, destroy, or de-identify it where appropriate.

10. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we take steps to secure your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal information
request correction of inaccurate or incomplete information
request deletion of your personal information where lawful
object to the processing of your personal information
withdraw consent where processing is based on consent
lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the contact details provided in this policy.

12. Direct Marketing

If we send you marketing communications, we will do so in accordance with applicable law. You may opt out of receiving promotional messages at any time by following the unsubscribe instructions or contacting us directly.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to read their privacy policies before providing any personal information.

14. Children’s Privacy

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children without appropriate consent or legal authority.

15. International Transfers

If any of our service providers are located outside South Africa, your personal information may be transferred and processed in other countries. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality. Any updated version will be posted on this page with the revised effective date.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: